Policies & Procedures

Scheduling Policy

Clients can log onto our Client Portal  prior to 9AM the day of to request or cancel a walk. You should receive an email confirming the request as well as the confirmation. Always follow up with us if you do not receive a confirmation via email by 9:30am. Failure to cancel in time and your walker arrives to your home, will result in being charged for the walk. Cancellations or walk requests need to go through the office, not through our walkers. It is Cruisin’ Canines Policy to not allow any of our clients to have our walker’s telephone numbers.

 

Holidays

Holidays that Cruisin’ Canines does not service: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Black Friday, or Christmas Day. If you need a walk on those days, please request one in advance as availability is not guaranteed. If confirmed, holiday visits are billed at double your regular rate.

 

Regular Service Days/Times

Our regular service prices apply to Monday-Friday 10AM-4PM. If you need a walk outside of those times, please submit a request through the Client Portal noting what time you are needing. Requests sent after 4pm or on weekends will not be attended to until the following business day. Morning, Evening and Weekend walks are billed at time and a half of your normal rate. Special walks may be walked by someone other than your normal walker; we will confirm with you who your walker will be.

 

Updating the Office

The client is responsible for updating the office with any changes pertaining to your dog(s) or routine. An email is preferred so we can always have it on file. Such as no longer in the crate, specific training or walking instructions, do not allow dog(s) to go in yard, no longer feeding, etc.

 

Substitutions

In the event your walker is not available to walk your dog(s), we will provide a substitute. We do not always inform clients ahead of time if there will be a substitute unless it is going to be for several days. If you would like to be informed when there is going to be a substitute please let us know so we can update your file.

 

Parking

If you reside on a street or neighborhood that is parking permit required only, please provide us with zone passes or another location where we can park while walking your dog(s).

 

Payments

Invoices for the previous month’s services are sent via email on the last day of the month. Payment is due by the 10th of the following month. We do not currently accept credit card payment but gladly accept checks or Chase Quick Pay transfers. Payment can be left for the walker to bring to us or you can mail your payment to the office.

We strive to offer the very best Chicago dog walking service. Please feel free to contact us if you have any further questions regarding our policies and procedures.

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Contact us today to learn more about the different neighborhoods we serve in Chicago. Take the first step towards making your best friend healthier and happier. We can’t wait to get to know you and your pooch!

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