Email or call prior to 9AM the day of to cancel a walk. Always follow up with us if you do not receive a confirmation via email by 9:30am. Failure to cancel in time and your walker arrives to your home, will result in being charged for the walk. Cancellations or walk requests need to go through the office not through our walkers. It is Cruisin’ Canines Policy to not allow any of our clients to have our walker’s telephone numbers.

Holidays that Cruisin’ Canines does not service: Memorial Day, July 4th, Labor Day, Thanksgiving,
Christmas Day, New Years Day. If you need a walk on those days, please request one. The cost will be double your regular rate.

Our regular service prices apply to Monday-Friday 10AM-4PM. If you need a walk outside of those times, please submit a request to Pam (pam@cruisincanines.com) or call 773-327-4419. Email or phone messages left after 4pm or on weekends will not be attended to until the following business day. Morning, Evening and Weekend walks are time and a half of your normal rate. Special walks may be walked by someone other than your normal walker, we will confirm with you who your walker will be.

The client is responsible for updating the office with any changes pertaining to your dog(s). An email is preferred so we can always have it on file. Such as no longer in the crate, specific training or walking instructions, do not allow dog(s) to go in yard, no longer feeding, etc.

In the event your walker is not available to walk your dog(s), we will provide a substitute. We do not inform clients ahead of time if there will be a substitute unless it is going to be for several days. If you would like to be informed when there is going to be a substitute please let us know so we can update your file.

If you reside on a street or neighborhood that is parking permit required only, please provide us with zone passes or another location where we can park while walking your dog(s).

Invoices for the previous month’s services are sent via email on the last day of the month. Payment is due by the 10th of the following month. We do not currently accept credit card payment but gladly accept checks. Payment can be left for the walker to bring to us or you can mail your payment to the office. We strive to offer the very best Chicago dog walking service. Please feel free to contact us if you have any further questions regarding our policies and procedures.